Refund and Return Policy

Effective Date: January 1, 2025

Thank you for choosing Motorcycledrawing.com as your trusted provider of custom motorcycle illustrations and artwork. We want you to be completely satisfied with your purchase. Please review our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline

We accept returns or exchanges within 30 days from the date of purchase. This timeframe allows you to evaluate your purchase while ensuring a fair policy for our business.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must:

• Be in its original condition (unused and undamaged).
• Include all tags and packaging (if applicable).

Certain items may have specific return conditions due to their nature, which will be clearly communicated on the product page.

3. Refund and Shipping Charges

We strive to make refunds and shipping processes straightforward and transparent:

• Shipping for Returns: [Free/Flat-rate] shipping on returns to eliminate additional costs for you.
• Replacement/Exchange: Items can be exchanged for a different size, color, or alternative, subject to availability.
• Refund Options:
  • Full Refund: A full refund issued to the original payment method if you are unsatisfied.
  • Partial Refund: In cases where only part of an order is returned.
  • Line-Item Refund: For individual items returned from a larger order.
  • Gift Card: A refund amount issued as a gift card for future purchases.
  • Store Credit: Credit added to your account for use on future orders.

4. Items Eligible for Refund/Return/Exchange

Not all items are eligible for refund, return, or exchange. The following categories of products are not eligible:

• Products with Expiration Dates: Items with a limited shelf life.
• Hygiene-Sensitive Products: Items that come into direct contact with the body (e.g., used underwear, earrings, makeup).
• Custom/Personalized Products: Items made specifically for the customer.
• Products Sold as Part of Sets/Bundles: Items sold in sets or bundles may not be eligible for individual exchange.

For a detailed list of refundable items, visit https://motorcycledrawing.com/refundable-items. A list of non-refundable items can also be found here: https://motorcycledrawing.com/non-refundable-items.

5. Avoiding Chargebacks

We aim to create a transparent relationship with our customers through clear refund and return policies. If you have any concerns or questions about your purchase, please contact us directly to resolve the issue and avoid unnecessary chargebacks.

If you have any questions about this policy, please contact our customer support team at support@motorcycledrawing.com. Thank you for shopping with us!